Leadership

As my teams have grown, I've learned to regularly summarize and communicate best practices to foster team alignment and reinforce our values. I achieve this through writing, speaking, and creating training resources.

Leadership

As my teams have grown, I've learned to regularly summarize and communicate best practices to foster team alignment and reinforce our values. I achieve this through writing, speaking, and creating training resources.

Leadership

As my teams have grown, I've learned to regularly summarize and communicate best practices to foster team alignment and reinforce our values. I achieve this through writing, speaking, and creating training resources.

Accessibility

Since my teams' work aims to benefit historically marginalized individuals, accessibility consistently serves as a method for delivering thoughtful services across functions and business lines.

Training

Compiled resources for design, product, and engineering team members to meet them where they are.

Process

Standardized a process for delivering accessibility service offerings, including audits, testing, and synthesis reports.

Partnership

Developed partnerships with organizations providing access to people with lived experience.

Accessibility

Since my teams' work aims to benefit historically marginalized individuals, accessibility consistently serves as a method for delivering thoughtful services across functions and business lines.

Training

Compiled resources for design, product, and engineering team members to meet them where they are.

Process

Standardized a process for delivering accessibility service offerings, including audits, testing, and synthesis reports.

Partnership

Developed partnerships with organizations providing access to people with lived experience.

Accessibility

Since my teams' work aims to benefit historically marginalized individuals, accessibility consistently serves as a method for delivering thoughtful services across functions and business lines.

Training

Compiled resources for design, product, and engineering team members to meet them where they are.

Process

Standardized a process for delivering accessibility service offerings, including audits, testing, and synthesis reports.

Partnership

Developed partnerships with organizations providing access to people with lived experience.

Equitable design patterns

As our team serves people who need essential services like housing and public benefits, we heavily focus on creating equitable experiences. I continually create and share resources across our multi-business-line organization.

Principles

Collaborated with our team to draft a set of equitable principles to guide the organization's delivery process.

Patterns

Documented and organized a set of patterns and best practices for equitable design elements for the team.

Talks

Hosted a series of talks on Equitable Form Design with thought leaders and partners.

Equitable design patterns

As our team serves people who need essential services like housing and public benefits, we heavily focus on creating equitable experiences. I continually create and share resources across our multi-business-line organization.

Principles

Collaborated with our team to draft a set of equitable principles to guide the organization's delivery process.

Patterns

Documented and organized a set of patterns and best practices for equitable design elements for the team.

Talks

Hosted a series of talks on Equitable Form Design with thought leaders and partners.

Equitable design patterns

As our team serves people who need essential services like housing and public benefits, we heavily focus on creating equitable experiences. I continually create and share resources across our multi-business-line organization.

Principles

Collaborated with our team to draft a set of equitable principles to guide the organization's delivery process.

Patterns

Documented and organized a set of patterns and best practices for equitable design elements for the team.

Talks

Hosted a series of talks on Equitable Form Design with thought leaders and partners.

Responsible AI

Working with Generative AI as a UX designer can feel awkward. For the past year, I've run experiments to observe how this new tool affects team collaboration, ideation, and testing processes.

Framework

Partnered with function leaders to define use cases and guardrails for applying Generative AI within local government.

Design sprint

Helped create a design sprint format that brings together local government stakeholders to align on the realities of Generative AI in the public sector.

Design patterns

Curated a set of design patterns to onboard and align our designers on responsible UX patterns when designing with Large Language Models (LLMs).

Responsible AI

Working with Generative AI as a UX designer can feel awkward. For the past year, I've run experiments to observe how this new tool affects team collaboration, ideation, and testing processes.

Framework

Partnered with function leaders to define use cases and guardrails for applying Generative AI within local government.

Design sprint

Helped create a design sprint format that brings together local government stakeholders to align on the realities of Generative AI in the public sector.

Design patterns

Curated a set of design patterns to onboard and align our designers on responsible UX patterns when designing with Large Language Models (LLMs).

Responsible AI

Working with Generative AI as a UX designer can feel awkward. For the past year, I've run experiments to observe how this new tool affects team collaboration, ideation, and testing processes.

Framework

Partnered with function leaders to define use cases and guardrails for applying Generative AI within local government.

Design sprint

Helped create a design sprint format that brings together local government stakeholders to align on the realities of Generative AI in the public sector.

Design patterns

Curated a set of design patterns to onboard and align our designers on responsible UX patterns when designing with Large Language Models (LLMs).

Jesse James Arnold

Jesse James Arnold

Jesse James Arnold